[ { "id": "8h1aR0oKOX", "sourceId": "8h1aR0oKOX", "slug": "applicationStatus", "legacySlug": "application-status", "name": "Application Status", "tagline": "Civix public-sector assistant that helps residents check the status of applications they have submitted for permits, licenses, and benefi…", "industry": "Public Sector", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Citizen Services", "version": "v1.0", "summary": "Civix public-sector assistant that helps residents check the status of applications they have submitted for permits, licenses, and benefit programs.", "whatItDoes": [ "Verifies a resident using caller phone, date of birth, and SSN last four before sharing application details", "Lists applications on file by type and helps the resident pick one", "Reports application status in plain language with one clear next step", "Shares outstanding documents only when the resident asks", "Lists outstanding documents and due dates for a selected application", "Opens a status inquiry on the resident's own application and reads back the inquiry reference" ], "useCases": [ "Resident identity verification", "Application status lookup", "Outstanding document checklist", "Status inquiry creation", "General Civix policy Q\\&A" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 0, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "c55THE25cP", "sourceId": "c55THE25cP", "slug": "appointmentSchedule", "legacySlug": "appointment-schedule", "name": "Appointment Schedule", "tagline": "Customers can book, reschedule, or cancel appointments with a banker.", "industry": "Financial Services", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Banking & Payments", "version": "v1.0", "summary": "Customers can book, reschedule, or cancel appointments with a banker. Covers new account openings, mortgage consultations, financial advisor reviews, business banking, and personal or auto loan applications across branch, phone, and video channels.", "whatItDoes": [ "Looks up the caller's scheduling context from their phone number before asking anything", "Offers up to three slots by day, time, and banker name for a chosen type and channel", "Books an appointment and reads back a confirmation code digit by digit", "Finds, reschedules, and cancels existing appointments, requiring confirmation first", "Captures an SMS reminder preference at booking time", "No account balances, transaction history, fund transfers, loan approvals, credit decisions, or interest rates" ], "useCases": [ "Booking banker appointments across five appointment types", "Finding and rescheduling an existing appointment", "Cancelling an appointment with explicit confirmation" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 1, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "RGV7s7k-QV", "sourceId": "RGV7s7k-QV", "slug": "bankingFraudAndFrozenAccounts", "name": "Finanza Virtual Agent – Frozen Accounts & Credit Limit Support", "tagline": "This Agent Kit provides a secure, guided virtual banking experience for handling fraud concerns, frozen accounts, balance and transaction reviews, OTP-based verification, and…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "This Agent Kit provides a secure, guided virtual banking experience for handling fraud concerns, frozen accounts, balance and transaction reviews, OTP-based verification, and demo account unfreeze flows. It ensures strict identity verification, structured workflows, and compliance with security best practices.", "whatItDoes": [ "This Agent Kit provides a secure, guided virtual banking experience for handling fraud concerns, frozen accounts, balance and transaction reviews, OTP-based verification, and demo account unfreeze flows. It ensures…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 2, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "tIRdmc5t7T", "sourceId": "tIRdmc5t7T", "slug": "bankingReplacementCardDelivery", "name": "Replacement Card Delivery - Agent Kit", "tagline": "This Agent Kit configures an Agentic Virtual Agent to securely help customers who haven’t received a replacement card. It verifies identity, checks shipment status, confirms the…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "This Agent Kit configures an Agentic Virtual Agent to securely help customers who haven’t received a replacement card. It verifies identity, checks shipment status, confirms the shipping address, determines eligibility for reissue/expedited shipping, and restores access only after customer authorization.", "whatItDoes": [ "This Agent Kit configures an Agentic Virtual Agent to securely help customers who haven’t received a replacement card. It verifies identity, checks shipment status, confirms the shipping address, determines eligibility…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 3, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "tglBqWTSLs", "sourceId": "tglBqWTSLs", "slug": "billing", "legacySlug": "billing", "name": "Billing", "tagline": "A billing assistant for a renewable energy provider that helps verified existing customers understand their current balance, due date, an…", "industry": "Utilities", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Billing & Service", "version": "v1.0", "summary": "A billing assistant for a renewable energy provider that helps verified existing customers understand their current balance, due date, and charge breakdown.", "whatItDoes": [ "Uses caller_ani from start context for phone when present; collects only service ZIP for verification (asks for phone only if ANI is missing or corrected)", "Returns current balance, due date, and charge summary from backend billing data", "Explains energy, delivery, and tax line items when the caller asks for a breakdown", "Retries verification when the caller corrects phone or ZIP", "Redirects payment requests to the Utilities online customer portal", "Does not take or process payments over the phone or collect card, bank, or SSN details" ], "useCases": [ "Current balance and due date lookup for verified existing customers", "Charge breakdown explanation from billing tool results" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 4, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "4RixPl60ej", "sourceId": "4RixPl60ej", "slug": "billingAgent", "legacySlug": "billing-agent", "name": "Billing Agent", "tagline": "An insurance billing assistant, a concise and reassuring voice and chat agent that helps insurance policyholders understand and pay their…", "industry": "Insurance", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Claims & Policy", "version": "v1.0", "summary": "An insurance billing assistant, a concise and reassuring voice and chat agent that helps insurance policyholders understand and pay their insurance bill.", "whatItDoes": [ "Verifies the policyholder with policy number and date of birth before any billing action", "Reads back current balance, minimum due, due date, premium, autopay status, and last payment", "Takes a one-time payment on the payment method already on file and returns a confirmation number", "Enrolls or cancels autopay, or starts a 2–12 month installment payment plan for a balance", "Answers general billing questions such as premium changes, discounts, late fees, payment methods, and refunds", "Does not change coverage, quote new policies, handle claims, or cancel policies" ], "useCases": [ "Policyholder verification before billing actions", "Balance, due date, and payment support", "Autopay and payment plan enrollment", "General insurance billing FAQ retrieval" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 5, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "RJi7ZZoHz-", "sourceId": "RJi7ZZoHz-", "slug": "cardAssistStarterDisputesAndReplacement", "name": "This Agent Kit contains a starter Agentic Virtual Agent (AVA) for G-Bank digital banking customers needing help with car", "tagline": "This Agent Kit contains a starter Agentic Virtual Agent (AVA) for G-Bank digital banking customers needing help with card disputes and card replacement. It is designed for use in the DRIVE AVA Workshop.", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "This Agent Kit contains a starter Agentic Virtual Agent (AVA) for G-Bank digital banking customers needing help with card disputes and card replacement. It is designed for use in the DRIVE AVA Workshop.", "whatItDoes": [ "This Agent Kit contains a starter Agentic Virtual Agent (AVA) for G-Bank digital banking customers needing help with card disputes and card replacement. It is designed for use in the DRIVE AVA Workshop." ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 6, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "rSYZwtpzp4", "sourceId": "rSYZwtpzp4", "slug": "claimStatusAndNextSteps", "legacySlug": "claim-status-and-next-steps", "name": "Claim Status and Next Steps", "tagline": "Voice and digital AVA that helps P&C insurance policyholders check claim status and understand next steps.", "industry": "Insurance", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Claims & Policy", "version": "v1.0", "summary": "Voice and digital AVA that helps P&C insurance policyholders check claim status and understand next steps. Verifies identity, lists active claims, explains the current claim stage in plain language, requests missing documents, accepts document submissions in conversation, and answers general claim-process questions from a bundled knowledge base.", "whatItDoes": [ "Verifies the policyholder with the seven policy ID digits and date of birth", "Lists active claims on the policy and helps the caller choose which claim to check", "Retrieves detailed claim status: stage, summary, expected timeline, next steps, coverage highlights, and missing or received documents", "Records when the customer confirms they uploaded or sent a required document (damage photos, repair invoice, repair estimate, or police report)", "Answers general questions about claim stages, document requirements, timelines, and what to expect while a claim is open", "Does not file new first-notice-of-loss (FNOL) claims, handle billing, proof of insurance, coverage changes, or claim settlement negotiations" ], "useCases": [ "Policyholder verification before claim lookup", "Active claim discovery and selection when multiple claims are open", "Claim stage explanation, timelines, and next steps", "Missing document requests and in-conversation document submission", "General claim-process FAQ retrieval (stages, uploads, timelines)" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 7, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "I_YpB7Kk9m", "sourceId": "I_YpB7Kk9m", "slug": "eligibilityClarification", "legacySlug": "eligibility-clarification", "name": "Eligibility Clarification", "tagline": "Voice-first public-sector AVA that gives Civix constituents an informal eligibility clarification (pre-screen) for common benefit program…", "industry": "Public Sector", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Citizen Services", "version": "v1.0", "summary": "Voice-first public-sector AVA that gives Civix constituents an informal eligibility clarification (pre-screen) for common benefit programs — food assistance, health coverage, energy help, child care support, and rental relief — explains program rules, estimates benefit ranges, and points to a local Civix Service Center. It never makes an official determination", "whatItDoes": [ "Lists the five Civix programs a constituent can be screened for", "Runs an informal pre-screen using household size and approximate monthly income", "Explains what each program covers, who it is for, and documents needed to apply", "Gives rough monthly benefit ranges when asked", "Finds the nearest Civix Service Center by ZIP code", "Answers general questions about screening, income guidelines, residency, and next steps from the bundled knowledge base" ], "useCases": [ "Informal benefit eligibility pre-screening", "Program overview and required documents", "Rough monthly benefit estimates", "Local office lookup and apply guidance" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 8, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "ZkDKuePq0j", "sourceId": "ZkDKuePq0j", "slug": "firstNoticeOfLoss", "legacySlug": "first-notice-of-loss", "name": "First Notice of Loss", "tagline": "Voice and digital AVA that autonomously handles first notice of loss intake for Auto and Homeowners insurance policyholders.", "industry": "Insurance", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Claims & Policy", "version": "v1.0", "summary": "Voice and digital AVA that autonomously handles first notice of loss intake for Auto and Homeowners insurance policyholders. Verifies identity, collects incident details, checks for open claims, files the claims, and answers general claims-process questions from a bundled knowledge base.", "whatItDoes": [ "Verifies the policyholder with the seven policy ID digits and date of birth", "Determines whether the loss type matches the policy (Auto vs Homeowners)", "Checks for existing open claims on the policy before filing a duplicate", "Collects incident details conversationally and files a new FNOL with a claim reference number", "Answers general questions about FNOL requirements, timelines, and what to expect after filing", "Does not handle billing, proof of insurance, coverage changes, or claim settlement negotiations" ], "useCases": [ "Policyholder verification before claim intake", "Auto collision, comprehensive, glass, and theft FNOL", "Homeowners water, fire, wind, theft, and other property FNOL", "Open-claim detection before duplicate filing", "General FNOL and claims-process FAQ retrieval" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 9, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "c0OkpAQWAK", "sourceId": "c0OkpAQWAK", "slug": "friendlyCardDisputes", "legacySlug": "friendly-card-disputes", "name": "Friendly Card Disputes", "tagline": "Assists banking customers disputing a charge they don't recognize.", "industry": "Financial Services", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Banking & Payments", "version": "v1.0", "summary": "Assists banking customers disputing a charge they don't recognize. Assist them with finding the charge in their recent transactions, capture why they are disputing it, apply dispute policy, open a dispute case, and potentially issue a credit depending on policy.", "whatItDoes": [ "Verifies the cardholder with date of birth and Social Security last four before looking up charges", "Finds the charge the caller described and confirms it before opening a case", "Applies the dispute policy decision and opens the case with the matching status", "Records the opened case in the downstream case and fraud systems", "Answers general dispute-policy questions from the knowledge base", "Does not share account data or open a dispute when verification fails" ], "useCases": [ "Cardholder verification before any account data is shared", "Charge lookup and dispute case opening", "Policy-based provisional credit, manual review, or fraud escalation" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 10, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "6usPo1sgOO", "sourceId": "6usPo1sgOO", "slug": "healthcareBenefitsInvestigation", "name": "Healthcare-Benefits Investigation", "tagline": "Helps patients on a fictional specialty pharma hub verify identity, check hub enrollment, run or look up benefits investigations for the therapy Netravia, review prior…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps patients on a fictional specialty pharma hub verify identity, check hub enrollment, run or look up benefits investigations for the therapy Netravia, review prior authorization status, and understand copay or patient assistance options. Answers general policy questions from the shipped knowledge base.", "whatItDoes": [ "Helps patients on a fictional specialty pharma hub verify identity, check hub enrollment, run or look up benefits investigations for the therapy Netravia, review prior authorization status, and understand copay or…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 11, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "4oK4WZK0cF", "sourceId": "4oK4WZK0cF", "slug": "healthcareBillingAndPayments", "name": "Provider Billing and Payments - Agent Kit", "tagline": "Two Agentic Virtual Agents for a fictional healthcare provider network (EverCare): an inbound agent helps patients check balances, pay bills, and set up plans after verification;…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Two Agentic Virtual Agents for a fictional healthcare provider network (EverCare): an inbound agent helps patients check balances, pay bills, and set up plans after verification; an outbound agent places courtesy billing-reminder calls and offers the same payment options without pressure. Demo account data lives in the shipped Cloud Functions—no external database seeding.", "whatItDoes": [ "Two Agentic Virtual Agents for a fictional healthcare provider network (EverCare): an inbound agent helps patients check balances, pay bills, and set up plans after verification; an outbound agent places courtesy…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 0, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "BatNFVTpap", "sourceId": "BatNFVTpap", "slug": "healthcareCaseStatus", "name": "Healthcare-Case Status", "tagline": "Voice-first case status assistant for the fictional CareConnect patient support hub (specialty medication Zelvora). After verifying the patient by date of birth and ZIP code, it…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice-first case status assistant for the fictional CareConnect patient support hub (specialty medication Zelvora). After verifying the patient by date of birth and ZIP code, it reports overall case status, benefits verification, prior authorization, financial assistance, and specialty pharmacy shipment and refill status, plus general program questions from knowledge.", "whatItDoes": [ "Voice-first case status assistant for the fictional CareConnect patient support hub (specialty medication Zelvora). After verifying the patient by date of birth and ZIP code, it reports overall case status, benefits…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 1, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "eiwYY5RetL", "sourceId": "eiwYY5RetL", "slug": "healthcareCopayAssistance", "name": "Pharma Copay and PAP Assistance - Agent Kit", "tagline": "Voice-first assistant for a synthetic pharmaceutical patient-access hub. It helps verified patients afford branded medications through copay card enrollment and balance checks,…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice-first assistant for a synthetic pharmaceutical patient-access hub. It helps verified patients afford branded medications through copay card enrollment and balance checks, or through Patient Assistance Program (PAP) screening and application when insurance or income qualifies them.", "whatItDoes": [ "Voice-first assistant for a synthetic pharmaceutical patient-access hub. It helps verified patients afford branded medications through copay card enrollment and balance checks, or through Patient Assistance Program…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 2, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "ROAXfy0QUG", "sourceId": "ROAXfy0QUG", "slug": "healthcareCoverageAppeals", "name": "Healthcare-Coverage Appeals", "tagline": "Helps patients and caregivers on a specialty pharmacy hub understand a health plan’s medication coverage denial, file or track a first-level appeal, and learn how the appeals…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps patients and caregivers on a specialty pharmacy hub understand a health plan’s medication coverage denial, file or track a first-level appeal, and learn how the appeals process works. Uses self-contained Cloud Function Data Actions with synthetic demo data so dates and deadlines stay current without re-seeding.", "whatItDoes": [ "Helps patients and caregivers on a specialty pharmacy hub understand a health plan’s medication coverage denial, file or track a first-level appeal, and learn how the appeals process works. Uses self-contained Cloud…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 3, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "n3_CcillwC", "sourceId": "n3_CcillwC", "slug": "healthcareEnrollmentConfirmation", "name": "Payer Enrollment Confirmation - Agent Kit", "tagline": "Helps new health plan members finish and confirm enrollment: verify identity, review plan and effective date, complete outstanding steps (first premium, primary care doctor,…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps new health plan members finish and confirm enrollment: verify identity, review plan and effective date, complete outstanding steps (first premium, primary care doctor, dependents), finalize with a confirmation number, and answer general enrollment questions from bundled knowledge. Backed by self-contained Genesys Cloud Functions with synthetic member data—nothing to re-seed.", "whatItDoes": [ "Helps new health plan members finish and confirm enrollment: verify identity, review plan and effective date, complete outstanding steps (first premium, primary care doctor, dependents), finalize with a confirmation…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 4, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "CI5_1fcdYh", "sourceId": "CI5_1fcdYh", "slug": "healthcareMakeAPayment", "name": "Payer Make a Payment - Agent Kit", "tagline": "Voice-first Agentic Virtual Agent for health plan members who need to check premium and medical balances, make one-time payments, set up monthly payment agreements, review recent…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice-first Agentic Virtual Agent for health plan members who need to check premium and medical balances, make one-time payments, set up monthly payment agreements, review recent payment activity, and enroll in or cancel premium autopay. Account facts come from Function Data Actions over in-code synthetic data; general payment policy questions use the EverCare payments knowledge base.", "whatItDoes": [ "Voice-first Agentic Virtual Agent for health plan members who need to check premium and medical balances, make one-time payments, set up monthly payment agreements, review recent payment activity, and enroll in or…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 5, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "1vwgtBDb4I", "sourceId": "1vwgtBDb4I", "slug": "healthcareMedicationRefill", "name": "Payer Medication Refill (EverCare) - Agent Kit", "tagline": "Helps a health plan member complete a medication refill end to end: verify identity, review active prescriptions and refill status, check whether a specific prescription can be…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps a health plan member complete a medication refill end to end: verify identity, review active prescriptions and refill status, check whether a specific prescription can be refilled, submit an eligible refill, and look up refill status. Answers general pharmacy-benefit questions from knowledge and stays within refill scope for voice and digital.", "whatItDoes": [ "Helps a health plan member complete a medication refill end to end: verify identity, review active prescriptions and refill status, check whether a specific prescription can be refilled, submit an eligible refill, and…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 6, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "PU4Eon8TBb", "sourceId": "PU4Eon8TBb", "slug": "healthcareOnlinePortalAssistance", "name": "EverCare MyChart Login Assistant - Agent Kit", "tagline": "Helps EverCare patients who cannot sign in to the MyChart patient portal. The agent verifies identity with light-touch fields, explains why sign-in failed, and self-serves…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps EverCare patients who cannot sign in to the MyChart patient portal. The agent verifies identity with light-touch fields, explains why sign-in failed, and self-serves recovery (username reminder, password reset, unlock, or activation link). General portal how-to questions are answered from shipped EverCare MyChart knowledge. EverCare is a fictional healthcare provider for demos and labs.", "whatItDoes": [ "Helps EverCare patients who cannot sign in to the MyChart patient portal. The agent verifies identity with light-touch fields, explains why sign-in failed, and self-serves recovery (username reminder, password reset,…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 7, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "Cfnnn8wBmF", "sourceId": "Cfnnn8wBmF", "slug": "healthcarePriorAuthorization", "name": "Healthcare-Prior Authorization", "tagline": "Helps patients and caregivers manage prior authorization for specialty medications through a healthcare pharma hub: verify identity, review hub-managed therapies, learn required…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps patients and caregivers manage prior authorization for specialty medications through a healthcare pharma hub: verify identity, review hub-managed therapies, learn required documentation, start a prior-authorization request, and check status on an existing request. Voice-first, with verification before any patient-specific detail.", "whatItDoes": [ "Helps patients and caregivers manage prior authorization for specialty medications through a healthcare pharma hub: verify identity, review hub-managed therapies, learn required documentation, start a…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 8, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "_vGGv9x_Da", "sourceId": "_vGGv9x_Da", "slug": "healthcareSymptomScreener", "name": "Healthcare-Symptom Screener", "tagline": "Voice-or-chat symptom screening for a generic health clinic or healthcare provider. The assistant checks emergency warning signs first, verifies the patient on every personal…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice-or-chat symptom screening for a generic health clinic or healthcare provider. The assistant checks emergency warning signs first, verifies the patient on every personal symptom or care-routing flow, triages non-emergency symptoms, routes to care options, can request a nurse callback, and answers general navigation questions from bundled knowledge. Care navigation only — not diagnosis or medical advice.", "whatItDoes": [ "Voice-or-chat symptom screening for a generic health clinic or healthcare provider. The assistant checks emergency warning signs first, verifies the patient on every personal symptom or care-routing flow, triages…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 9, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "7aLDG9EY4w", "sourceId": "7aLDG9EY4w", "slug": "healthcareUnderstandingCoverage", "name": "Healthcare-Understanding Coverage", "tagline": "Helps health-plan members verify identity, review plan and deductible status, check whether a service or provider is covered, and learn general benefits terms from bundled…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Helps health-plan members verify identity, review plan and deductible status, check whether a service or provider is covered, and learn general benefits terms from bundled knowledge. Self-contained synthetic function data actions require no external database seeding.", "whatItDoes": [ "Helps health-plan members verify identity, review plan and deductible status, check whether a service or provider is covered, and learn general benefits terms from bundled knowledge. Self-contained synthetic function…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 10, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "RVfBy0LvZt", "sourceId": "RVfBy0LvZt", "slug": "insuranceFnolAndClaimStatus", "name": "Auto FNOL Claims - Agent Kit", "tagline": "This Agent Kit supports an insurance virtual claims agent that helps policyholders report an auto loss, collect First Notice of Loss details, verify policyholder information,…", "industry": "Insurance", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "This Agent Kit supports an insurance virtual claims agent that helps policyholders report an auto loss, collect First Notice of Loss details, verify policyholder information, identify the covered vehicle involved, and submit the claim after caller confirmation. It is designed to improve claims intake self-service while maintaining empathy, safety-first handling, and clear escalation boundaries.", "whatItDoes": [ "This Agent Kit supports an insurance virtual claims agent that helps policyholders report an auto loss, collect First Notice of Loss details, verify policyholder information, identify the covered vehicle involved, and…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 11, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "YyuXs3IWeN", "sourceId": "YyuXs3IWeN", "slug": "lostOrStolenDebitCard", "legacySlug": "lost-or-stolen-debit-card", "name": "Lost or Stolen Debit Card", "tagline": "Agentic Virtual Agent handles requests to freeze or cancel a lost or stolen debit card.", "industry": "Financial Services", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Banking & Payments", "version": "v1.0", "summary": "Agentic Virtual Agent handles requests to freeze or cancel a lost or stolen debit card. For cancel requests, address confirmation occurs with the ability to change the address on file, if needed.", "whatItDoes": [ "Identifies the caller using the inbound phone number from start context", "Confirms the caller by name, then verifies SSN last four and date of birth before any account action", "Retrieves the linked checking account and offers to freeze the card for five days or cancel it and issue a replacement", "Reads back the mailing address on file when cancelling, and updates it when the customer provides a new one", "Asks about suspicious activity after a successful freeze or cancel and escalates immediately when fraud is reported", "Does not provide balances, transfers, loan applications, credit decisions, or other general banking requests" ], "useCases": [ "Lost or stolen debit card reporting", "Temporary card freeze with automatic lift", "Card cancellation and replacement shipment", "Mailing address confirmation or update", "Fraud suspicion handoff to a live banker" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 0, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "1LGZDj4R0Y", "sourceId": "1LGZDj4R0Y", "slug": "missingDocumentation", "legacySlug": "missing-documentation", "name": "Missing Documentation", "tagline": "Voice-first AVA for Civix, a public-sector digital services platform.", "industry": "Public Sector", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Citizen Services", "version": "v1.0", "summary": "Voice-first AVA for Civix, a public-sector digital services platform. Helps citizens whose case is on a documents-needed hold understand exactly which documents are missing or were rejected, why each is needed and what formats are accepted, sends a secure upload link, and records submissions with a confirmation code across benefit enrollments, license renewals, and permit applications", "whatItDoes": [ "Looks up a citizen's case by caller phone number at session start", "Lists outstanding documents with plain-language reasons and accepted formats", "Sends a secure upload link by SMS or email on request", "Records when a specific document has been submitted and reads back a receipt code", "Answers general questions about document types, submission methods, deadlines, and privacy", "Does not make eligibility decisions, approve or deny applications, or give legal advice" ], "useCases": [ "Missing or rejected document review for government service cases", "Secure upload link delivery by text or email", "Document submission confirmation and receipt codes", "General FAQ on acceptable documents, deadlines, and privacy" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 1, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "9UZN9oTgh4", "sourceId": "9UZN9oTgh4", "slug": "mortgageBillingAndPayment", "legacySlug": "mortgage-billing-and-payment", "name": "Mortgage Billing and Payment", "tagline": "Assist homeowners with their existing mortgage: review balance, next payment, escrow, and recent payment history; make a one-time payment…", "industry": "Financial Services", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Banking & Payments", "version": "v1.0", "summary": "Assist homeowners with their existing mortgage: review balance, next payment, escrow, and recent payment history; make a one-time payment; enroll in or cancel autopay; and request a payoff quote", "whatItDoes": [ "Verifies the caller with date of birth, last four of the Social Security number, and caller phone from start context before account actions", "Reads account summary, payment history, and payoff quotes from tool results after verification", "Takes one-time payments and manages autopay when the caller confirms amount, funding source, and autopay choices", "Answers general how-it-works questions from the mortgage knowledge tool without using it for account-specific lookups", "Refuses full card numbers, full loan or account numbers, CVV, PIN, passwords, OTPs, or full Social Security numbers (last four for verification is allowed)", "Does not open or close loans, quote new-loan rates, run modifications, or handle non-mortgage-billing products; offers a specialist for refinancing and similar requests" ], "useCases": [ "Mortgage billing and payment self-service", "Autopay enrollment and cancellation", "Payoff quote and general servicing education" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 2, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "Khc-4YrLby", "sourceId": "Khc-4YrLby", "slug": "moveService", "legacySlug": "move-service", "name": "Move Service", "tagline": "A move-service assistant for a renewable energy provider that helps verified existing customers submit a request to stop service at their…", "industry": "Utilities", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Billing & Service", "version": "v1.0", "summary": "A move-service assistant for a renewable energy provider that helps verified existing customers submit a request to stop service at their current address and start at a new address", "whatItDoes": [ "Verifies existing customers with service ZIP (and caller ANI from start context) before any move submission", "Collects new address, move-out date, and move-in date", "Reads back all move details once and submits only after caller affirmation", "Confirms the request is a transfer on an existing account (not new signup)", "Explains final billing at the old address will be prorated separately", "Retries verification when the caller corrects phone or ZIP" ], "useCases": [ "Move service transfer for verified existing customers", "Collect new address and move-out / move-in dates with read-back confirmation" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 3, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "SRH11jsENf", "sourceId": "SRH11jsENf", "slug": "newServiceSignup", "legacySlug": "new-service-signup", "name": "New Service Signup", "tagline": "A new-service signup assistant for a renewable energy provider.", "industry": "Utilities", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Billing & Service", "version": "v1.0", "summary": "A new-service signup assistant for a renewable energy provider.", "whatItDoes": [ "Uses caller_ani from start context for phone when present (normalized to E.164); still collects and confirms phone when ANI is missing", "Reads back signup details and waits for caller affirmation before submitting", "Creates a customer account and service turn-on work order in one atomic flow", "Explains setup fees are on the first bill with no payment due at the technician visit", "Accepts corrections to phone, ZIP, email, address, or service date before submit", "Does not verify or look up existing customers (other kits)" ], "useCases": [ "New residential electric service signup", "New commercial electric service signup" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 4, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "-Kf88f7NLR", "sourceId": "-Kf88f7NLR", "slug": "orderIssueResolution", "legacySlug": "order-issue-resolution", "name": "Order Issue Resolution", "tagline": "AVA for resolving issues with meal-kit and fresh-grocery delivery orders: lookup, verification, issue logging, refund/credit/reship, and…", "industry": "Retail", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Orders & Returns", "version": "v1.0", "summary": "AVA for resolving issues with meal-kit and fresh-grocery delivery orders: lookup, verification, issue logging, refund/credit/reship, and delivery reschedule.", "whatItDoes": [ "Looks up an order's status, delivery details, and items", "Verifies the customer by order number plus the delivery ZIP code on file", "Logs the issue and recommends a resolution based on the issue type", "Applies a refund, account credit, or reshipment, stating amount, method, and timing", "Reschedules a late or missed delivery", "Answers general order-support policy questions from the knowledge base" ], "useCases": [ "Order lookup and customer verification", "Order issue reporting (missing, damaged/spoiled, wrong items, late or missed delivery)", "Resolution: refund, account credit, reshipment, or delivery reschedule" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 5, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "W33Dd7lLfr", "sourceId": "W33Dd7lLfr", "slug": "outageStatus", "legacySlug": "outage-status", "name": "Outage Status", "tagline": "An outage status assistant for a renewable energy provider that helps verified existing customers check live outage status, cause, estima…", "industry": "Utilities", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Billing & Service", "version": "v1.0", "summary": "An outage status assistant for a renewable energy provider that helps verified existing customers check live outage status, cause, estimated restoration, affected customer count, and planned maintenance windows for their service ZIP.", "whatItDoes": [ "Uses caller_ani from start context for phone when present; collects only service ZIP for verification (asks for phone only if ANI is missing or corrected)", "Returns live outage status, cause, estimated restoration, and affected customer count from backend data", "Explains planned maintenance windows, including overnight spans that cross midnight", "Retries verification when the caller corrects phone or ZIP", "Offers escalation when no outage is reported but the caller still has no power", "Does not handle new service signup, billing, usage, moves, or payment assistance (other kits)" ], "useCases": [ "Live outage status lookup for verified existing customers", "Planned maintenance window explanation for a verified service ZIP" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 6, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "O0Gf6J1Jq3", "sourceId": "O0Gf6J1Jq3", "slug": "paymentAssistance", "legacySlug": "payment-assistance", "name": "Payment Assistance", "tagline": "A payment assistance assistant for a renewable energy provider that helps verified existing customers submit payment extension, payment p…", "industry": "Utilities", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Billing & Service", "version": "v1.0", "summary": "A payment assistance assistant for a renewable energy provider that helps verified existing customers submit payment extension, payment plan, or hardship program referral requests for human review.", "whatItDoes": [ "Uses caller_ani from start context for phone when present; collects only service ZIP for verification (asks for phone only if ANI is missing or corrected)", "Collects request type (Extension, Payment Plan, or Assistance Program Referral) and brief reason", "Reads back request details once and submits only after caller affirmation", "Confirms requests are submitted for human review — never approves or denies", "Empathetically refuses approval guarantees, phone payments, and DIY electrical repair requests", "Does not approve, deny, or guarantee payment assistance outcomes" ], "useCases": [ "Payment extension requests for temporary hardship", "Payment plan setup requests", "Assistance program referrals" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 7, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "9rLHJ8g1Rh", "sourceId": "9rLHJ8g1Rh", "slug": "proofOfInsurance", "legacySlug": "proof-of-insurance", "name": "Proof of Insurance", "tagline": "Voice and digital AVA that helps insurance policyholders receive proof of insurance: it verifies the policyholder using the seven digits…", "industry": "Insurance", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Claims & Policy", "version": "v1.0", "summary": "Voice and digital AVA that helps insurance policyholders receive proof of insurance: it verifies the policyholder using the seven digits on their policy ID, reads back coverage summary, and delivers an auto ID card or homeowners evidence of insurance by email or SMS link to the contact on file. General proof-of-insurance questions are answered from an insurance carrier knowledge base", "whatItDoes": [ "Verifies the policyholder (seven digits on the policy ID plus date of birth) before any lookup or send", "Reads back coverage status, effective dates, limits, insured vehicle or property, and on-file certificate holders", "Sends an auto ID card or homeowners evidence to email or SMS on file only", "Answers general proof questions (when proof is needed, ID card vs evidence, mortgagee rules, digital delivery)", "Billing, claims, coverage changes, new quotes, or adding a new mortgagee or certificate holder", "Sending proof to an email or phone the caller provides if it is not the masked contact on file" ], "useCases": [ "Proof of insurance delivery (auto ID card, homeowners evidence)", "Coverage summary for verified policyholders", "General proof-of-insurance policy education" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 8, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "Dwt7NoXkpQ", "sourceId": "Dwt7NoXkpQ", "slug": "publicSectorAppointmentManagement", "name": "Civix Appointment Scheduling Changes - Agent Kit", "tagline": "Voice-first assistant for a synthetic public-sector agency (Civix) that lets residents book, find, reschedule, or cancel appointments for building permits, business licenses,…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice-first assistant for a synthetic public-sector agency (Civix) that lets residents book, find, reschedule, or cancel appointments for building permits, business licenses, property inspections, public records, and property tax assessment reviews. The caller is recognized from phone number start context; slots are offered across office, phone, and secure video; confirmation codes are read back for voice.", "whatItDoes": [ "Voice-first assistant for a synthetic public-sector agency (Civix) that lets residents book, find, reschedule, or cancel appointments for building permits, business licenses, property inspections, public records, and…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 9, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "Shz_wLKOtb", "sourceId": "Shz_wLKOtb", "slug": "publicSectorPaymentConfirmation", "name": "Civix Payment Confirmation - Agent Kit", "tagline": "Voice and digital assistant for Civix, a fictional public-sector payments service. After verifying the caller, it lists outstanding government fines and fees, takes a payment…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice and digital assistant for Civix, a fictional public-sector payments service. After verifying the caller, it lists outstanding government fines and fees, takes a payment against a citation or case, returns a confirmation number, and looks up a prior payment by confirmation number. General payment policy questions are answered from a bundled knowledge base. Civix covers traffic and parking citations, court fees, code-enforcement fines, and library fees.", "whatItDoes": [ "Voice and digital assistant for Civix, a fictional public-sector payments service. After verifying the caller, it lists outstanding government fines and fees, takes a payment against a citation or case, returns a…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 10, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "BkTE5yBsaH", "sourceId": "BkTE5yBsaH", "slug": "reservationModification", "legacySlug": "reservation-modification", "name": "Reservation Modification", "tagline": "Voice and digital AVA that helps airline travelers change flight dates or voluntarily cancel eligible reservations.", "industry": "Hospitality", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Guest Experience", "version": "v1.0", "summary": "Voice and digital AVA that helps airline travelers change flight dates or voluntarily cancel eligible reservations.", "whatItDoes": [ "Verifies the traveler (seven digits on the booking confirmation plus last name) before any lookup or change", "Reads back itinerary, fare class, change/cancel eligibility, and masked contacts from tools", "Presents up to three reschedule options with fees and fare differences; applies the chosen change", "Cancels to travel credit when Standard fare rules allow", "Answers general policy questions (fare classes, change fees, travel credit terms)", "New bookings, hotels, cars, seat maps, loyalty changes, or cash refunds to card" ], "useCases": [ "Flight date or time change (hero reschedule path)", "Voluntary cancel to travel credit (Standard fare)", "General reservation-change policy education" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 11, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "oBkyMb_D6N", "sourceId": "oBkyMb_D6N", "slug": "retirementRollover", "legacySlug": "retirement-rollover", "name": "Retirement Rollover", "tagline": "A retirement rollover specialist for a wealth and retirement services firm that helps customers who want to roll over retirement savings…", "industry": "Financial Services", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Banking & Payments", "version": "v1.0", "summary": "A retirement rollover specialist for a wealth and retirement services firm that helps customers who want to roll over retirement savings from a former employer plan into an IRA", "whatItDoes": [ "Greets authenticated callers and explains rollover options in plain language", "Looks up retirement accounts and rollover eligibility for the customer on file", "Reads back disclosures, captures verbal consent, and initiates direct rollover requests when eligible", "Checks status of in-progress or prior rollover transfers and explains exception paperwork", "Answers general rollover education questions from the connected knowledge base", "Does not provide personalized tax, legal, or investment advice" ], "useCases": [ "Retirement rollover education and eligibility review", "Direct rollover initiation with verbal consent", "Rollover transfer status and exception handling" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 0, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "IrRu0Gcc6k", "sourceId": "IrRu0Gcc6k", "slug": "returnsAndExchanges", "legacySlug": "returns-and-exchanges", "name": "Returns and Exchanges", "tagline": "Returns and exchanges assistant for a store that sells smart kitchen appliances, cookware, and tableware direct to consumers, for voice a…", "industry": "Retail", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Orders & Returns", "version": "v1.0", "summary": "Returns and exchanges assistant for a store that sells smart kitchen appliances, cookware, and tableware direct to consumers, for voice and digital customers. Assist a customer look up an order, check whether an item can be returned or exchanged, start a return, start an exchange, and track a return or refund.", "whatItDoes": [ "Verifies the caller from their phone number plus billing ZIP code or account email before any account action", "Looks up recent orders and the line items on a chosen order", "Checks return/exchange eligibility for a specific item before acting", "Starts a return (RMA, refund estimate, prepaid label) or an exchange to a different variant", "Tracks a return or exchange and reports shipment and refund status", "Answers general return, refund, and exchange policy questions from knowledge" ], "useCases": [ "Return eligibility checks against a 30-day window and final-sale rules", "Starting returns (RMA + refund estimate + prepaid label) and exchanges (variant swap + price difference)", "Tracking a return shipment and refund status", "General return, refund, and exchange policy questions from knowledge" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 1, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "Rrgw1nlWRW", "sourceId": "Rrgw1nlWRW", "slug": "serviceNotWorking", "legacySlug": "service-not-working", "name": "Service Not Working", "tagline": "AVA for home connectivity customers whose service is not working.", "industry": "Telecommunications", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Service & Support", "version": "v1.0", "summary": "AVA for home connectivity customers whose service is not working. It identifies the subscriber from their phone number, checks for a known area outage, runs a remote line diagnostic, sends a signal refresh or gateway reboot, and opens a repair ticket or schedules a technician when remote fixes do not resolve the issue.", "whatItDoes": [ "Identifies the subscriber from the caller phone number (fallback: account number)", "Checks for a known area outage before attempting any fix", "Runs a remote line/gateway diagnostic and acts on a single recommended action", "Sends a remote signal refresh (degraded line) or gateway reboot (offline gateway)", "Opens a repair ticket and optionally schedules a technician, reading the ticket number digit by digit", "Answers general questions from the service troubleshooting knowledge base" ], "useCases": [ "Explaining a known network outage and setting restore expectations", "Diagnosing and remotely fixing a degraded or offline connection", "Opening a repair ticket and scheduling a technician when remote fixes fail" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 2, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "qR7GxdoGcx", "sourceId": "qR7GxdoGcx", "slug": "telecomBillingIssue", "name": "Billing Issue - Agent Kit", "tagline": "Voice-first agent for wireless customers with a billing issue. It looks up the account from the caller phone number, reviews the latest statement, explains specific charges such…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice-first agent for wireless customers with a billing issue. It looks up the account from the caller phone number, reviews the latest statement, explains specific charges such as overages and device installments, takes a one-time payment on a stored method, and sets up a payment arrangement to keep service protected. General billing questions are answered from a synthetic knowledge base. Demo accounts and balances are built into the kit—no live billing system is required…", "whatItDoes": [ "Voice-first agent for wireless customers with a billing issue. It looks up the account from the caller phone number, reviews the latest statement, explains specific charges such as overages and device installments,…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 3, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "7c3Brw8Q8n", "sourceId": "7c3Brw8Q8n", "slug": "telecomCancelSave", "name": "Cancellation and Save - Agent Kit", "tagline": "Voice agent for customers of a communications service provider (home fiber internet, mobile, and TV) who call to cancel. It verifies the caller, asks why they want to leave, and…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice agent for customers of a communications service provider (home fiber internet, mobile, and TV) who call to cancel. It verifies the caller, asks why they want to leave, and presents one retention offer at a time that fits their reason. It applies an accepted offer, or quotes and then processes the cancellation once the caller agrees. Policy questions are answered from a synthetic knowledge base. Demo accounts and offers are built into the kit, so no live billing or…", "whatItDoes": [ "Voice agent for customers of a communications service provider (home fiber internet, mobile, and TV) who call to cancel. It verifies the caller, asks why they want to leave, and presents one retention offer at a time…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 4, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "iyTckgRK2m", "sourceId": "iyTckgRK2m", "slug": "telecomPlanChange", "name": "Plan Change Request - Agent Kit", "tagline": "Voice and digital agent for wireless subscribers who want to change their mobile plan. It verifies the subscriber, helps compare the plan lineup, quotes a move from the current…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "Voice and digital agent for wireless subscribers who want to change their mobile plan. It verifies the subscriber, helps compare the plan lineup, quotes a move from the current plan to a new one (price, effective date, and proration), and submits the change after explicit confirmation. General plan-change policy questions are answered from a synthetic knowledge base. Demo subscribers and plans are built into the kit—no live billing or catalog system is required to run the…", "whatItDoes": [ "Voice and digital agent for wireless subscribers who want to change their mobile plan. It verifies the subscriber, helps compare the plan lineup, quotes a move from the current plan to a new one (price, effective date,…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 5, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "iYEMhE8Vj5", "sourceId": "iYEMhE8Vj5", "slug": "tripDisruption", "legacySlug": "trip-disruption", "name": "Trip Disruption", "tagline": "Voice and digital AVA that acts as the airline's trip disruption front door: verify the traveler, explain canonical flight status when ap…", "industry": "Hospitality", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Guest Experience", "version": "v1.0", "summary": "Voice and digital AVA that acts as the airline's trip disruption front door: verify the traveler, explain canonical flight status when apps or gate screens disagree, assess connection impact, update alert preferences, search and apply protected disruption rebook options, and run compensation decisions with RFD- case submission when eligible. General disruption etiquette and connection guidance use the trip disruption knowledge base. Backed by self-contained Genesys Cloud Function Data Actions with synthetic data — nothing to re-seed", "whatItDoes": [ "Helps brand-new residential and business customers start electric service at a new address. The agent collects signup details, creates a customer account, and immediately schedules a service turn-on work order in one…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 6, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "UudXmeojOH", "sourceId": "UudXmeojOH", "slug": "usageInvestigation", "legacySlug": "usage-investigation", "name": "Usage Investigation", "tagline": "Using customer phone number and zip code, the agent reviews the customers recent electricity usage and compares to a year ago.", "industry": "Utilities", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Billing & Service", "version": "v1.0", "summary": "Using customer phone number and zip code, the agent reviews the customers recent electricity usage and compares to a year ago.", "whatItDoes": [ "Verifies existing customers with phone number and service ZIP before any usage lookup", "Retrieves usage history and compares current, prior, and year-ago consumption", "Explains likely spike causes when the backend flags one", "Retries verification when the caller corrects phone or ZIP", "Reassures callers when usage is near typical levels or when records are missing", "Does not handle new service signup, outages, billing, moves, or payment assistance (other kits)" ], "useCases": [ "Usage spike investigation for verified existing customers", "Plain-language usage comparison and cause explanation" ], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 7, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] }, { "id": "mV4mcu2a2M", "sourceId": "mV4mcu2a2M", "slug": "utilitiesBillingAndFinancialHardship", "name": "Utilities Billing and Financial Hardship - Agent Kit", "tagline": "This Agent Kit supports a utilities virtual agent that helps customers identify and authenticate their account, review billing information, and set up hardship-related payment…", "industry": "Cross-industry", "channels": [ "Voice" ], "maturity": "GA", "capability": "Agentic Virtual Agent", "primaryTech": "Agentic Virtual Agent", "function": "Agentic Virtual Agent", "version": "v1.0", "summary": "This Agent Kit supports a utilities virtual agent that helps customers identify and authenticate their account, review billing information, and set up hardship-related payment plans within approved policy limits. It is designed to improve self-service for billing and repayment support while maintaining privacy, accuracy, and empathetic customer communication.", "whatItDoes": [ "This Agent Kit supports a utilities virtual agent that helps customers identify and authenticate their account, review billing information, and set up hardship-related payment plans within approved policy limits. It is…" ], "useCases": [], "guardrails": [], "sampleTranscript": [], "tags": [], "accent": 8, "sourceLocale": "en-US", "locales": [ { "tag": "en-US", "basis": "authored" }, { "tag": "en-GB", "basis": "adapted", "from": "en-US" }, { "tag": "en-AU", "basis": "adapted", "from": "en-GB" }, { "tag": "es-US", "basis": "draft", "from": "en-US" }, { "tag": "es-ES", "basis": "draft", "from": "en-US" }, { "tag": "pt-BR", "basis": "draft", "from": "en-US" }, { "tag": "fr-FR", "basis": "draft", "from": "en-US" }, { "tag": "fr-CA", "basis": "adapted", "from": "fr-FR" }, { "tag": "de-DE", "basis": "draft", "from": "en-US" }, { "tag": "de-CH", "basis": "adapted", "from": "de-DE" }, { "tag": "nl-NL", "basis": "draft", "from": "en-US" }, { "tag": "ar-AE", "basis": "draft", "from": "en-US" }, { "tag": "hi-IN", "basis": "draft", "from": "en-US" }, { "tag": "ja-JP", "basis": "draft", "from": "en-US" }, { "tag": "ko-KR", "basis": "draft", "from": "en-US" } ] } ]